Hinsdale, Ill. (October 2, 2008) — Life Services Network (LSN) has announced a new partnership with Mather LifeWays Institute on Aging to support efforts of LSN’s Confidence Survey Program. The collaboration aims to improve existing survey methods, enhance survey tools and reporting mechanisms as well as develop new surveys that will address the growing diversity of programs and services offered to older adults across the aging services continuum.
LSN, the Illinois state affiliate of the American Association of Homes and Services for the Aging (AAHSA) and the Assisted Living Federation of America (ALFA), first established the Confidence Survey Program in the mid-1990s. The program is designed to provide senior living and long-term care organizations with tools and resources to measure and respond to customer satisfaction as a valid measure of quality.
“We are excited about LSN’s collaboration with Mather LifeWays Institute on Aging because it brings together two highly-respected organizations, both of which are dedicated to research and education that improves the lives of older adults and the professionals who serve them,” said Dennis Bozzi, President of LSN. “Confidence Survey users will now have access to a number of solutions and resources, including web education, toolkits, and training programs developed by the Institute on Aging that address areas for improvement as indicated in Confidence Survey reports.”
Today, Confidence Satisfaction Surveys are being used today by more than 250 of the leading senior living communities, long-term care facilities, and home and community-based service providers across the country as an important means to build effective quality management programs. Annually, the Confidence team processes more than 35,000 surveys from participating organizations. As a member of the AAHSA Shared Services Program, Confidence provides accurate and valid customer measurements and reports at competitive pricing
Mather LifeWays Institute on Aging creates “ways to age well” for older adults by conducting transitional research and education for professionals who serve them. Initiatives focus on person-centered care and effective memory support, utilizing program assessment tools, emergency preparedness and reducing workforce turnover rates. Additional Institute programs include addressing workforce wellness as well as empowering family caregivers to better care for themselves.
About Life Services Network
For over 75 years, Life Services Network, a statewide association, has represented the leading providers of the complete continuum of services for older adults, including nursing care, supportive and assisted living, senior housing and home and community based services. With a diverse membership now numbering over 500 providers, LSN is the largest eldercare association in Illinois. As one of the largest and most respected trade associations of its type in the country, LSN is nationally recognized for its innovative programs, leadership and expertise on issues related to long term care and senior housing and services. Committed to the advancement of quality and innovation in older adult services, LSN is also the state affiliate of the American Association of Homes and Services for the Aging (AAHSA) and the Assisted Living Federation of America (ALFA).
About Mather LifeWays
Based in Evanston, Illinois, Mather LifeWays enhances the lives of older adults by creating Ways to Age Well.SM Founded in 1941 by entrepreneur and humanitarian Alonzo Mather, Mather LifeWays is a not-for-profit organization dedicated to providing a continuum of living and care; making neighborhoods better places for older adults to live, work, learn, contribute and play; and identifying, implementing and sharing progressive practices for wellness, workforce issues, memory care support and empowering caregivers. To learn more about our senior living residences, community initiatives, Institute on Aging and how to make a tax-deductible donation, please call (847) 492-7500 or visit www.matherlifeways.com.
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