People living in life plan communities desire more transparency about business and operational matters, putting pressure on providers to meet these rising expectations while managing pitfalls, including “rogue” residents.
That’s according to Evanston, Illinois-based senior housing provider Mather LifeWays and its research arm, the Mather LifeWays Institute on Aging, which partnered with Ziegler, Life Care Services and other organizations to survey life plan community staff from 260 different properties for its recent report, Transparency and Decision Making in Life Plan Communities.