Thank you so much for joining us in this interview series. Before we dive into our discussion about empathy, our readers would love to “get to know you” a bit better. Can you share with us the backstory about what brought you to your specific career path?
After I graduated from college, I worked as a customer service representative. The company’s president noted that my customers were delighted with my action orientation, problem-solving focus, and relationship-building skills. He asked me to step into a position in Human Resources and treat his employees like I treat his customers. I said yes and never looked back.